Delete Your Account & Data

Option 1: Instant In-App Deletion (Recommended)

1. Open NexCodea VPN Pro on your Android device and sign in to your account.
2. Tap the Settings icon (top navigation bar).
3. Scroll to the Account section and tap Delete Account & Data.
4. Confirm permanent deletion when prompted.

Note: If your session is old, Firebase Authentication may ask you to sign out and sign back in right before confirming deletion for security verification.

Option 2: Request Deletion Without the App

If you have already uninstalled the app or cannot sign in, email our support team from your registered account email (or message us on WhatsApp with your registered email address):

What Data Is Deleted vs. Retained

• Immediately & Permanently Deleted: Your Firebase Authentication user record (email, display name, UID), your Firestore user profile document (users/{uid}), your single-device license lock (deviceId), subscription state, and local app preferences.
• Temporary / Legal Compliance Retention: Minimal anonymized financial ledger metadata (payment receipt IDs or Google Play order references required by statutory tax/accounting or fraud-prevention obligations) may be retained up to 90 days before automated purge, with no active login or browsing link.
• Zero Browsing Logs: NexCodea VPN Pro never stores browsing history or DNS queries, so there are no traffic logs to retain.